We are an Online Call Center! We provide outsourced Live Chat Support operators for your website. These Chat Agents will provide assistance to your online customers. They can chat in real time, as well as provide prompt replies to email inquiries. They can even initiate a chat session with a customer proactively in order to offer assistance. In the era of Do Not Call lists and the Can-Spam act, live chat support provides a highly effective means of communication with your customers!
We will recruit candidates based on your specific requirements. All of our candidates are university graduates who are fluent in English. We will provide 1 full day of training on your products and services to the selected candidates. You are welcome to provide your own trainers via our
You will receive weekly copies all chat transcripts, as well as a monthly summary report. Of course, you are also welcome to chat with your operators, or contact our head office staff at any time. We encourage your feedback so that we may constantly improve the quality of service we are providing on your behalf.
Please allow approximately 3 to10 business days, depending on the skill set your operators will require. This will enable us to recruit and train suitable candidates on your particular products and services.
A “Click for LIVE Chat ” link will
be placed on your website so that a customer may click on it for live help. Clicking on this link will initiate a pop-up window in which the chat will take place. In addition, if a visitor has been on your website for a few minutes browsing, our operator has the ability to initiate a chat session to attend to his/her needs. Studies have shown that this “proactive chat” method can greatly increase sales.