We're not a do-it-yourself service. We do it all for you.

You don't need any separate hardware or software. All the tools needed to provide you with the service are included & managed by us.

Unlike others, we don't charge you a setup fee.

While there is a lot of work involved in setting up your service, including customizing widgets, adding FAQs and the knowledge base, training agents, and a lot of other logistics; we believe these fees are unfair to our real customers and consider this part of our marketing efforts.

When we say we've included unlimited chats, we don't mean we'll answer 1 million chats a month for the basic price, if your company is like Baker McKenzie or DLA Piper.

By that, what we really mean is that you will never be charged for any excess. We're not going to surprise you.

After talking to you, we make a fair assumption based on the average visitors a typical business similar to yours gets. Then we suggest you purchase a plan based on that. For most businesses we serve, Standard Plan is enough.

If we feel or notice that you are getting too many chats for a particular plan, we will recommend an upgrade.

At that point, it's entirely up to you whether you continue with the new suggested plan or cancel without obligation. We will still serve you without any additional cost till the end of the current billing period. We want this to be fair for all of us after all.

Note: To get an estimate, if you have less than 1000 chats per month, our Starter or Standard plan is suitable for you. If you have more than 1000+ chats, we would recommend our Premium plans. If you have other requirements, you can always request a custom quote.

You can save up to 80% by choosing our service. Our flat rates include unlimited chats.

In our industry, everyone either bills per chat or per lead. Those who charge per chat also include customer service related chats or just browsing chats in their billing.

With our plans, you don't pay per chat. It's no risk to you or us because we believe the more chats we handle at no additional cost, the happier you will be and the longer you will remain a customer

Note: Most businesses get 500-1000 chats per month. That's not even a lot of chats! Imagine at only $3 per chat, which adds up to $1,500 per month that you would be paying others.

You can save up to 90% when you hire us. Our flat rates cover unlimited leads.

In our industry, everyone either bills per chat or per lead.

Those who charge per lead are typically just like some of those pushy car salesmen who immediately ask for customer information and largely ignore the customer service part.

That's because they only get paid when they chat with a sales lead and get their contact details. Most possibly paying customers don't whip out their contact information right away without first getting an idea of your service.

This means that not only could your company's pre-sale impression be compromised, but many of your existing customers who are looking for help could feel left out.

Note: Now also imagine if your business gets an average of 120-150 leads per month from your own website, even at $15 per lead, that's about $2,000 per month that others charge.

Typically, most service providers in almost all industries have some sort of vendor lock-in clause, i.e., a situation where a customer using a product or service cannot easily switch to a competitor's product or service.

When we buy services, we hate situations where we have to bind ourselves to such a commitment or obligation.

Sometimes even with a small discount, paying for months or a year in advance without fully experiencing the benefits is not entirely risk-free.

Putting ourselves in the shoes of our clients, we understand that if you have a great service and even greater price, the unnecessary customer fear of being tied to a vendor, i.e a barrier to adopting a new service or vendor, should be eliminated.

Note: All our plans are month to month. We know it will help you in every way, even if you decide to move away from us or just don't want to use chat services on your website at all.

We integrate with several top CRMs natively and 2000+ through Zapier.

This way you don't have to adapt to our CRM and there is no learning curve. You only need to do a small one-time setup or we can do it for you, which will transfer all the chat leads and related data we generate in our CRM directly into your CRM.

You can handle the chat leads just as efficiently as your non-chat leads. All the data for a lead is already there, and you only need to do what you normally do when you have new intakes.

Note: We probably already do, but talk to us anyway to confirm if we support your existing CRM.

We will never charge you for a surplus during the current billing period. At most, if we feel or notice that you are receiving too many chats for a particular plan, we will recommend an upgrade.

At that point, it is entirely up to you whether you continue with the new suggested plan or cancel without obligation. We will continue to serve you at no additional cost until the end of the current billing period.

All of our agents and staff, in general, have a college education and are professionals who are constantly learning and improving.

Our chat agents can handle chat interactions efficiently and effectively through a single, unified interface. This unified interface increases the productivity of our agents and reduces training time for new agents.

Our personalized responses, combined with short, pre-written answers to frequently asked questions, along with our Next-Best-Actions, improve conversion rates, speed up responses and improve consistency.

Chat transcripts are available to maintain compliance, identify performance issues, and assign training to improve agent skills.

The dedicated account manager assigned to you is your single point of contact with our company. This way you don't have to deal with 10 people in our company.

He/she will ensure that all your requirements are met. He/she has the ability to plan, organize, execute and get everything in order.

Our account managers also play an important role in improving the performance of their respective teams. They ensure that everyone understands their roles and responsibilities, as well as your company's goals.

They also regularly monitor and evaluate the team's performance, rewarding and reprimanding; whatever it takes to keep you a happy and satisfied customer.

When we first start implementing Live Chat on your website, we study your website, ask you some questions to learn about your business, and then your personal account manager adds the initial FAQs about your business to the (Knowledge Base).

Based on this knowledge base, we then train our staff about your business. We also train you on how to use our technology to add and edit the Knowledge Base yourself in real-time.

This way, your information is always up to date and it is easier for our Live Chat agents to respond to your visitors. We make sure that all of our live agents understand the business of their assigned client, and it is imperative that they have studied your website and the FAQ & knowledge base material you provide. If our live chat agent doesn't know how to answer a particular question, we handle the questions professionally and escalate them to someone much better in that matter. The 1st escalation is to a supervisor and then possibly to you. In such cases, please provide feedback so that more FAQs can be added to our knowledge base to ensure we answer that question in the future.

Important: If we find questions we can't answer, we will call you to update our knowledge base, so we can answer them in the future. The more we learn about your business over time, the better we can answer Live Chats on your behalf.

Note: Unlike competitors, you can add or edit unlimited FAQs with our service as long as it helps us address your visitors.

Our service includes a feature that allows you to track your new leads via instant email notifications as well as SMS.

The lead notification feature is handy if you want to monitor your new leads or if you want to contact them immediately without having to log into our apps or your CRM.

This feature is enabled by default, but you can turn it off. You will be notified immediately by email when new lead data is added.

Note: For customers with HIPAA compliance, this feature is turned off and cannot be activated, you will still receive all lead data automatically by logging into our systems or yours. You will still get an email notification that a new lead was added, but you won't find any client information, other than a link to access the PHI information securely.

With our exclusive-for-clients, web, iOS and Android apps, you can handle all your leads efficiently.

You can also easily add your own new or existing leads, in addition to any Chat Leads, that our agent adds for you.

We want you to enjoy our technology to the fullest. We want you to come to us for our prices but stay with us for our service and features.

Note: We are one of the few service providers in our industry that provides chat leads to our clients through proprietary apps.

If you are not currently using any type of CRM for your business, you can opt for our exclusive-for-customers CRM.

Our CRM has a very small learning curve (of less than 30 minutes) and we can easily help you start using it.

It covers most of the basic features you need, such as:

Real-Time Lead Notification.
Update Lead Info.
Update Status - New, Qualified, Closed, etc.
Add Notes, Add Tasks, etc.
Set Reminders.
Upload Documents and Pictures.
Add Your Own Leads.
Add/Edit Your FAQs in Real-Time.
Reports and Statistics in Real-Time.

Note: We are constantly adding new useful features to our apps and CRM based on our customers' needs and suggestions.

All our plans are month to month with a zero lock-in period. We know it will help you in every way, even if you decide to move away from us or just don't want to use chat services on your website at all.

However, we do not offer partial refunds for the month you decide to cancel. We will continue the service for the entire duration you paid for unless you remove the snippet from your site.

If you wish to cancel, please inform us at least 3 days before the next billing date.

Note: Some of our customers ask if there is a discount for paying annually upfront or if there is a discount for an annual or multi-year commitment. Currently, we do not offer discounts unless you love us and pay annually up front with a regular check drawn on a US bank. In that case, we offer a 3% discount that we would otherwise pay to our merchant provider or paypal. We simply pass the savings on to you.

Our 99% Monthly Uptime Guarantee gives you the peace of mind that our chat agents will be available to chat with your site visitors at least 99% of the time each month. If for any reason we do not meet this benchmark, we will refund 50% of your monthly fee for that month.